Shipping policy

Effective date: September 18, 2026

Where we ship

We ship only to delivery addresses that checkout accepts within the United States. Product availability can vary by destination. We do not offer international shipping at this time.

Shipping charges and timing

Available shipping options, charges and any delivery estimate are shown before payment. Order processing and carrier transit are separate. A processing estimate describes the time needed to prepare an item for shipment; a transit estimate begins after the carrier accepts the package. Creating a shipping label does not mean the carrier has received the package.

Items in the same order may arrive in separate packages and on different dates. We provide tracking for each package when it becomes available.

Weather and destination restrictions

Living plants may be affected by weather, agricultural restrictions or carrier limitations. When a restriction prevents us from shipping an item, or a hold changes a timing commitment made at purchase, we will contact you and explain the available options.

Delays, unavailable items and cancellations

If we cannot ship within the time promised when you ordered, we will contact you with the available information and explain your options, including accepting a supported revised date or cancelling for a refund of the unshipped item and its associated charges. If a revised date is unavailable, we will say so. If we cannot supply an item, we will notify you and arrange the applicable refund.

To request a cancellation or address correction before fulfillment, email support@raggieplantco.com as soon as possible with your order number. We will confirm whether the request was completed. Sending a request does not itself change or cancel the order.

Missing packages and arrival concerns

If a package is missing, or an item arrives damaged, unhealthy, incorrect or incomplete, email support@raggieplantco.com with your order number and a brief description. Photos of the item and packaging can help when safe and practical, but contact us if photos are not possible. Please do not return an item until we provide instructions.

Our Return and Refund Policy explains the separate procedures for accessories and live plants. Nothing in this policy limits rights or remedies that cannot legally be excluded.