Preference returns
We do not accept routine preference or change-of-mind returns of live plants. This does not limit your rights when a plant arrives damaged, unhealthy, incorrect or otherwise fails to match your order.
Report an arrival concern
Please inspect your plant on arrival and email support@raggieplantco.com within 72 hours after delivery if something is wrong. Include your order number, the affected plant and a short description of the problem. Please include reasonable photos of the plant and packaging showing the issue when possible. Cover address labels and avoid including payment details or unrelated personal information in photos.
We make reasonable exceptions for documented delivery or access problems that prevented timely inspection or reporting. Tell us what happened and provide the information reasonably available to you. If photos are not possible, contact us so we can discuss other suitable evidence.
The 72-hour period applies to our voluntary arrival-claim process. It does not remove rights or remedies provided by law, including rights relating to defects that could not reasonably be discovered during that period. Please contact us about those concerns even if more than 72 hours have passed.
What this covers
This process covers problems present on arrival, such as significant shipping damage, an unhealthy plant, pests or disease, the wrong plant, or a plant that does not match the species or size ordered. Natural variation in foliage, shape and growth is expected. This is an arrival-condition policy, not a promise of survival regardless of subsequent care or growing conditions.
Your resolution
For a justified arrival claim, you may choose a refund or a replacement, subject to replacement availability. If the original replacement is unavailable, you may take a refund or choose another plant with the same pot size and similar value. An equal- or lower-priced substitute has no additional charge. If you choose a higher-priced plant, we disclose the difference for your approval before payment. We never substitute a plant without your consent. You do not pay additional shipping for an approved replacement. Do not mail a live plant back; contact us for instructions.
A refund includes the affected plant, applicable tax and the original outbound shipping attributable to that plant. If the whole order is affected, we refund its full outbound shipping charge. We refund the original payment method within five business days after confirming a no-return refund resolution, or sooner when required by law. Your payment provider may take additional time to display the refund.
Raggie Plant Co. is responsible for this customer promise. Your remedy does not depend on when or whether our fulfillment partner reimburses us. We do not substitute store credit for a refund unless you choose it.
Cancellations
You may request cancellation before fulfillment begins by emailing us as soon as possible with your order number. We will confirm whether cancellation was completed. Sending a request does not itself cancel the order. After fulfillment begins, this arrival policy applies. This does not limit cancellation, refund or other rights that apply by law.