Requesting a return
You may request a preference return of an accessory within 30 calendar days after delivery. The item must be unused and in its original condition and packaging. Email support@raggieplantco.com with your order number and the item you wish to return. Please contact us before sending anything back so we can provide the correct return instructions and address.
For a preference return, you pay return shipping. We do not charge a restocking fee. Original outbound shipping is not refundable for preference returns. If we offer a paid return label, we will disclose its cost before you agree to use it.
Wrong, damaged or defective items
If your item is wrong, damaged or defective, email us with your order number and a description of the problem. Please provide reasonable photos of the item and packaging when possible. If you cannot provide photos, tell us so we can discuss other suitable evidence. You do not need original packaging to report a defect or shipping problem.
For a qualifying problem, we cover the reasonable return shipping cost and refund the affected item, applicable tax and original outbound shipping attributable to that item. When the whole order is affected, we refund its full outbound shipping charge. Contact us for instructions before returning the item. These remedies do not depend on reimbursement from our fulfillment partner.
Inspection and refunds
We inspect returned items and notify you of the result within two business days after receipt. We process eligible refunds to the original payment method within five business days after inspection. For an agreed refund that does not require a return, we process it within five business days after confirming that resolution. Any earlier deadline required by law takes priority. Your payment provider may take additional time to display the refund.
Cancellations
You may request cancellation before fulfillment begins by emailing us as soon as possible with your order number. We will confirm whether cancellation was completed. Sending a request does not itself cancel the order. Once fulfillment begins, the accessory return policy applies. This does not limit cancellation or refund rights for delayed or unshipped orders, defective goods, or other rights that apply by law.
Your rights
The preference-return conditions above do not limit rights or remedies for faulty, misdescribed or otherwise nonconforming goods, or any other rights that cannot legally be excluded. Contact us if you are unsure which process applies to your order.